Teresa Scott Is Employee of the Month for May

Posted: May 3, 2004 at 1:00 am, Last Updated: November 30, -0001 at 12:00 am

By Fran Rensbarger

Teresa Scott, field services engineer for the Information Technology Unit, brings her can-do attitude whenever she calls on a client to provide computer assistance.

“Teresa is extremely knowledgeable, highly capable, and exhibits true dedication to her work. She is always helpful,” wrote Renate Guilford, director of Enrollment Planning and Summer Term, and Cathy Evans, assistant director for the Summer Term, in their recommendation of Scott.

Recently some Summer Term office computers were infected with the W32BlasterWorm, wrote Guilford and Evans, but Scott came prepared and began working on several computers at once. “Within a couple of hours she had eradicated the virus from the computers and had our offices up and running again.” They add that Scott “went the extra mile,” providing information on virus protection updates, helpful web sites, and the tools needed to clean home systems as well.

“It is not unusual to see Teresa pop her head in when she’s in the building working on another call to ensure all is going well. She knows each of her clients by name and by system. She also understands individual system needs as they relate to the type of work each person does,” wrote Guilford and Evans. When the office needed new computers recently, they sought Scott’s advice. “She was able to give us detailed system and software specifications based on the work we do,” they wrote, and had the new equipment up and running quickly. “We all know we can truly rely upon Teresa for unfettered assistance on any computer related concerns we have. She returns calls quickly and can usually provide a fix over the phone.”

These opinions are shared by other Scott clients. “She is always pleasant, patient, and thoughtful in her demeanor,” says Anne Rose, program support technician in Institutional Assessment. “Her commitment to her work, and the accuracy and speed with which she addresses a range of computer-related problems is very reassuring. I feel tremendous confidence and comfort when I see Teresa Scott enter the office to tackle whatever needs to be done.”

Scott has been at Mason a little more than three years, repairing printers and computers and troubleshooting network connectivity problems on the Fairfax Campus.

“This job is very challenging, and no two days are alike,” Scott says. “I’ve met a lot of great people who respect me for my knowledge and skill in helping them with their computer problems. I love leaving a user happy.”

Scott trained at Northern Virginia Community College and got an A+ certification to become a computer and printer technician. “I wanted to use my computer skills to gain experience and get a college degree,” says Scott, who is studying at Mason for an electrical engineering degree with a math minor. “After I get my degree, I would love to work for the Navy overseas.”

Scott has a deep interest in the Civil War. “I’ve been studying it since I was eight years old. In the summer, I am planning a trip to my hero Alonzo H. Cushing’s hometown to get copies of his letters.” She also enjoys riding horses, writing poetry, collecting antique and collectible books, and buying vintage coats and dresses from eBay.

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