Halbrooks Is Employee of the Month for April

Posted: April 1, 2004 at 1:00 am, Last Updated: November 30, -0001 at 12:00 am

By Fran Rensbarger

Jeannette Halbrooks, transcript processing specialist in the Office of the Registrar, is the April Employee of the Month. She could have written the book on work ethic, says one co-worker.

“Year in and year out, Jeannette has worked 20 hours per week with no benefits, modest pay, and infrequent raises, with whatever tools are in use, to give the best possible service to our students,” says Colleen Bauer, assistant registrar. “She is never late. She is rarely sick. She doesn’t make mistakes. She has learned every task and system we have ever given her without complaints, and handles even difficult customer service with aplomb. She rarely deviates from her work schedule, except to give more during our peak periods.”

Bauer continues, “Jeannette is kind and courteous to students and to her colleagues. She is the epitome of a team player. She quietly gives 150 percent without fail every day, showing her commitment to her work and to George Mason University. I feel fortunate to have worked so closely with Jeannette Halbrooks over the years, and to call her a friend as well. She is a wonderful woman and role model.”

Jeannette started at George Mason in 1973 in the Budget Office, and after a brief stint in Decision Sciences, has been working in her present job for more than 20 years. She came to work at George Mason because the job was close to home, but stays, she says, because she’s able to choose her hours to fit into her family’s schedule. “Also, I like the people I work with.”

Jeannette began working on her 16th birthday for F.W. Woolworth. She held a variety of jobs, “then married and went off to many adventures with my husband, who was in the military.” He retired in Fairfax. She plans to stay in her current position until she retires.

“Jeannette has demonstrated an uncommon skill, which is to be both detail oriented when processing forms and a very good customer service representative who is helpful, friendly, and thorough when assisting students,” says Marcy Reborchick, associate registrar for records and degrees. “This ability has helped to calm a few upset students and resolve many urgent situations involving application deadlines.”

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