Bette Clark is July’s Employee of the Month
Posted: July 2, 2003 at 1:00 am, Last Updated: November 30, -0001 at 12:00 am
By Adam Modzelesky
Bette Clark, receptionist for the Office of Student Services in the School of Management (SOM), has been selected as July’s Employee of the Month.
Clark, an employee since 1998, is hailed by colleagues for her professionalism, primarily in the area of customer service. “We knew when we hired Bette that her past experience as an airline ticket agent in a busy airport guaranteed us a good employee,” says Marie Scanlon, fiscal technician in SOM. “However, that was only the tip of the iceberg. She has a depth of skills in customer service that far exceeded our expectations.”
“All of my previous jobs have involved a lot of customer contact, especially working for the airlines,” Clark says. “I have always found customer service to be challenging and rewarding. In addition, as the wife of an Air Force officer, I have lived in varied locations, and this has helped me become more flexible and comfortable interacting with diverse groups of people.”
In addition to her professional demeanor, Clark is also respected for her communication skills and pleasant personality. “I have watched with amazement as Bette manages to calm a clamoring student, relieve a worried parent, or correct a misguided student,” says Joan Elwood, SOM academic advisor. “In the three years that I have watched Bette deal with our public, I have never seen her lose her composure. She sticks to her guns, refuses to be pushed around by students, but manages to have them walk out of our office knowing they have been well-served.”
With that being said, outsiders might think difficult students are the norm, but Clark is quick to squash that assumption. “As in any customer service job, the thing one likes least is the occasional difficult student, but fortunately they are few and far between at Mason,” says Clark.
Brian Kacey, SOM academic advisor, adds, “Each morning, like an alarm clock, you can rely on Bette to come in 15 minutes early, get the waiting area ready, and greet each staff member as he or she walks into the office. Thanks to Bette we all start each day with a smile. Bette is the MVP of our student services office.”
According to Clark, her “old-fashioned work ethic” is her strongest assent as an employee. She is constantly mindful of how she treats those who enter the student services office, in the same way she is sensitive to how her own college-aged children are treated at their respective schools. In her opinion, people in her position should feel an obligation to perform their best on behalf of all students and their families.
“There are many enjoyable aspects to my job, but the number one reason I enjoy working in SOM’s Student Services Office is the great people with whom I work,” Clark says. “Everyone is hardworking and keeps a good sense of humor while providing first-rate service to students. I am proud to be part of such a great team.”