The Telephone Man Is Employee of the Month
Posted: February 3, 2003 at 1:00 am, Last Updated: November 30, -0001 at 12:00 am
By Fran Rensbarger
Milton Riley, known affectionately as “the telephone man,” is the February Employee of the Month. Riley, a telecommunications field service technician, installs and repairs telephone equipment on all three campuses.
“Milton has earned the respect of his peers and his customers by providing prompt and reliable telephone installs and repairs,” says Doris Rollins, telecommunications manager and Riley’s supervisor. “He takes extra steps to ensure his job is complete.” That includes plugging in fax equipment, coordinating with network engineering if he has a repair that needs their assistance, and coordinating with field service technicians on large moves so computers can be installed at the same time, Rollins says. And, since June 25, his customers have returned 40 Customer Service Surveys, all giving him a high rating on satisfaction.
“I have worked with Milton for many years, and through thick or thin, he has always demonstrated a cheerful, positive, can-do attitude,” says Ann Genovese, director of client services. “He’s a favorite with our customers, and you sense his enjoyment in helping people. He has a charm about him that brightens everyone’s day. And his dedication to his customers and his work ethic are models we all can learn from.”
Riley came to George Mason 11 years ago after he retired from AT&T. He chose the university because he had worked with Mason years ago at Bell System (now Verizon). He started with Bell System after he graduated from high school and stayed until 1984, when he moved to AT&T.
What he likes most about his job are the customers at George Mason. “They are the finest anywhere,” he says. And his customers return the compliment. “I have worked with Milt for several years now, and I have found him to be an extremely dedicated, hard-working employee who has never been less than helpful to us here at the Patriot Center, no matter what the circumstances,” says John Besanko, assistant general manager at the Patriot Center.