Information Technology Unit Reorganizes for Better Service, Efficiency

Posted: December 13, 2001 at 1:00 am, Last Updated: November 30, -0001 at 12:00 am

By Robin Herron

Acknowledging the fact that the budget is going to remain static at best while enrollment growth is a given, Joy Hughes, vice president for Information Technology, told the audience at a “DoIT Dialogue” last week that her unit is adapting by becoming more efficient and looking for ways to make the most of its resources.

One of the Information Technology Unit’s (ITU) efforts in that regard was to reorganize the divisions within the unit, resulting in better communication and less duplication of effort.

With the old department of University Computing and Information Systems (UCIS) gone, the ITU now has three main components: University Libraries, the Division of Instructional Technology and Support Services (DoIT), and Technology Systems. Former UCIS functions have been split, with customer-service functions like Client Services under Ann Genovese and LAN/Desktop Support Services under Joe Hutchison falling under DoIT; and Database Applications Services under Carrie Gillotte, Enterprise Servers and Operations under Ron Secrest, and Network Engineering and Technology headed by Randy Anderson falling under Technology Systems.

Among the staff-driven goals for the unit are using technology to improve customer service and making the support center “among the best in the nation,” Hughes said.

With proper training and team-building efforts, Hughes expects the ITU to employ more students on the help desk and in completing implementation of the MEMO e-mail system. Other initiatives high on the ITU agenda include improving videoconferencing among the three campuses, implementing the SCT Banner administrative systems project, and forming external partnerships to make improvements to computer networks.

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