Mail Center Selected “Site of the Month”
Posted: May 18, 2001 at 1:00 am, Last Updated: November 30, -0001 at 12:00 am
By Robin Herron
Pitney Bowes selected the George Mason Mail Services Center as its site of the month for April, based on a commendation from President Alan Merten and results of a recent user survey.
According to Arun Charan, director of mail services, the George Mason mail operation was selected from among 900 Pitney Bowes sites for this special honor. The letter from Merten praised the mail service as one of the university’s “top performers for customer satisfaction on a recent survey.” The survey, distributed to each mail stop in the university, showed that 99 percent of users ranked the mail service as either “4” (exceeds standards) or “5” (far exceeds standards). Charan said it was most gratifying that the mail service was singled out over some other contracted services for commendation.