SPAM Survey Rates Top Services Performed at Mason
Posted: February 16, 2001 at 1:00 am, Last Updated: November 30, -0001 at 12:00 am
According to the support services survey sent to all George Mason employees last fall, the top-rated service at the university is provided by the University Police when they respond to requests for assistance. The survey, administered by the Special Projects and Analysis for Management (SPAM) group, compiled the top 10 services at George Mason and the top 10 services in comparison to how they rate in terms of importance. More than 1,200 employees responded to the survey.
The second highest rated service is providing and maintaining the telephone and voice mail systems, and processing the payroll is number three on the list. Also ranking in the top five are facilitating student registrations by telephone, and managing university-wide events, such as commencement. Rounding out the top 10 are maintaining accurate student records, offering electronic access to library materials from office desktop computers, providing mail services, processing of grant applications, and creating a sense of security on campus.
In the GAP Analysis category, which compares the importance of the service provided with the quality of the service, facilitating student registrations by telephone ranked at the top of the list. Number two on the list is disposing of obsolete equipment, followed by delivering goods from the central warehouse to departments, processing telephone bills, and providing catering services. Completing the top 10 are coordinating copyright and course materials services, managing university-wide events, providing internal audit and management services, processing student drops/adds, and providing software training.
All departments overseeing the services listed above received a letter from President Alan Merten congratulating them on providing a high quality of life for the university. A series of future Daily Gazette articles will explore some of the lower-rated services and how they have been improved since the survey.