Telephone Enhancements Allow Seamless Communication

Posted: October 9, 2007 at 1:00 am, Last Updated: November 30, -0001 at 12:00 am

Whether you’re making a call or receiving a call, no one likes to play the “phone tag” game. That’s why Mason’s Office of Technology Systems Development (TSD) is offering a solution to a common workplace problem of repeatedly hearing and leaving voice mails.

MobilePath is a voicemail application that can locate the user by dialing up to three additional numbers. The user can register their cell phone, pager and/or home phone, and with a single phone number, the user can be reached no matter where they are.

Through voice mail, the caller can press “1” and MobilePath will begin calling the additional phone numbers to reach the user before returning to their voice mail. In addition to the convenience, the caller is only charged once for the initial call rather than paying for multiple calls.

Other available upgrades include Enhanced Voice Mail (EVM) and FaxReceipt. EVM is a unified messaging system that allows voice mail messages and faxes to be sent to the user’s e-mail account as attachments. FaxReceipt gives callers the ability to send faxes to the user’s voice mail so that the user can decide when and where they would like the document printed.

Telecom Administration provides service and repairs throughout Mason’s various campuses. Their mission is to provide responsive and seamless telecommunications services to the Mason community by working collaboratively with other Information Technology Units (ITU) and vendors.

The request form for voice mail enhancements can be found on the Telecom Administration web site. The completed form can be faxed to 703-993-3541.

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